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Kinship Care

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Children may be brought up by members of their extended families, friends or other people who are connected with them for a variety of reasons and in a variety of different arrangements.

This policy sets out the local authority's approach towards promoting and supporting the needs of such children and covers the assessments which will be carried out to determine the services required and how such services will then be provided. 

It also highlights the support needs for kinship carers that are covered in the local authority Local Offer for Kinship Carers.

This policy will be regularly reviewed, and made freely and widely available.

Consideration of children's welfare and best interests will always be at the centre of the work we do.

It is an underlying principle that children should be enabled to live within their families unless this is not consistent with their welfare. We will therefore work to maintain children within their own families, and facilitate services to support any such arrangements, wherever this is consistent with the child's safety and well-being. This principle applies to all children in need, including those who are looked after by the local authority. Where a child cannot live within their immediate family and the local authority is considering the need to look after the child, we will make strenuous efforts to identify potential carers within the child's network of family or friends who are able and willing to care for the child.

We will provide support for any such arrangements based on the assessed needs of the child, not simply on their legal status, and will seek to ensure that family and friends carers are provided with support to ensure that children do not become looked after by the local authority, or do not have to remain looked after longer than is needed.

We will provide support and training in ways that are appropriate and encouraging for family and friends carers.

The local authority has a general duty to safeguard and promote the welfare of Children in Need* living within its area and to promote the upbringing of such children by their families. The way in which we fulfil this duty is by providing a range and level of services appropriate to those children's assessed needs (Section 17, Children Act 1989). This can include financial, practical or other support.

It is important to note that the local authority does not have a general duty to assess all arrangements where children are living with their wider family or friends network rather than their parents, but it does have a duty where it appears that services may be necessary to safeguard or promote the welfare of a Child in Need.

*A Child in Need is defined in Section 17(10) of the Children Act 1989 as a child who is disabled or who is unlikely to achieve or maintain a reasonable standard of health or development without the provision of services by the local authority.

To clarify: the children who may come within the definition of Children in Need, the local authority has drawn up a 'Thresholds to Children's Social Care Services' document, which is available through the Council's website.

Children in Need may live with members of their family or friends in a variety of different legal arrangements, some formal and some informal. Different court orders are available to formalise these arrangements.

Looked after children will always come within the definition of Children in Need, whether they are accommodated under Section 20 of the Children Act 1989 (with parental consent) or in care subject to a Court Order whereby the local authority shares parental responsibility for the child. The local authority has a responsibility wherever possible to make arrangements for a looked after child to live with a member of the family (Section 22 of the Children Act 1989).

For a detailed summary of the meaning and implications of different legal situations, the rights of carers and parents, and the nature of decisions which family and friends carers will be able to make in relation to the child, please see Annex A: Caring for Somebody Else's Child - OptionsSection 4, Different Situations whereby Children may be Living with Family and Friend Carers, which sets out the local authority's powers and duties in relation to the various options.

In relation to financial support, the local authority may provide carers of children in need with such support on a regular or one-off basis, under Section 17 of the Children Act 1989. This may include discretionary funding based upon a financial means test. However, the status of the placement will determine the nature and amount of the financial support and who can authorise its payment. The legal status of the child may have a bearing on the levels of financial support which may be available to carers. There are different legislative provisions which apply to financial support for children living with family or friends in looked after/adoption/special guardianship/Child Arrangements Order arrangements. The following sections of this policy set out the financial support that we may provide to family and friends who are caring for children in these different contexts.

Where a child cannot be cared for within their immediate family, the family may make their own arrangements to care for the child within the family and friends network.

The local authority does not have a duty to assess any such informal family and friends care arrangements, unless it appears to the authority that services may be necessary to safeguard or promote the welfare of a Child in Need. In such cases, the local authority has a responsibility under Section 17 of the Children Act 1989 to assess the child's needs and provide services to meet any assessed needs of the child. Following an assessment, a Child in Need Plan will be drawn up and a package of support will be identified. This can comprise of a variety of different types of services and support, including financial support.

Parental responsibility remains with the birth parents, but the carer may do what is reasonable to safeguard or promote the child's welfare.

For further information please go to: OMG Working with Children in Need.

A privately fostered child is a child under 16 (or 18 if disabled) who is cared for by an adult who is not a parent or close relative, where the child is to be cared for in that home for 28 days or more. Close relative is defined as 'a grandparent, brother, sister, uncle or aunt (whether of the full blood or half blood or by marriage or civil partnership) or step-parent.' It does not include a child who is Looked After by a local authority. In a private fostering arrangement, the parent still holds parental responsibility and agrees the decision-making arrangements with the private foster carer.

The local authority has a duty to assess and monitor the welfare of all privately fostered children and the way in which they carry out these duties is set out in the Children (Private Arrangements for Fostering) Regulations 2005. However, the local authority may also become involved with a child in a private fostering arrangement where the child comes within the definition of a Child in Need. In such cases, the local authority has a responsibility to provide services to meet the assessed needs of the child under Section 17 of the Children Act 1989. Following assessment, a Child in Need Plan will be drawn up and a package of support will be identified. As in 4.1 above, this can comprise a variety of different types of services and support, including financial support.

See also: Private Fostering

Where a child is looked after by the local authority, we have a responsibility wherever possible to make arrangements for the child to live with a member of the family who is approved as a foster carer (Section 22 of the Children Act 1989). The child can be placed with the family members prior to such approval, subject to an assessment of the placement, for up to 16 weeks under Regulation 24 of the Care Planning, Placement and Case Review (England) Regulations 2010. Regulation 24(1) provides that where the local authority is satisfied that an immediate placement with a Connected Persons is the most appropriate placement for the child, the carers can have temporary approval for a period of up to 16 weeks provided that an assessment of their suitability under Regulation 24(2) has taken place. Regulation 25 of the 2010 Care Planning Regulations gives an extension of 8 weeks to the original 16 weeks.

In this context the carer is referred to as a Connected Person and the process of obtaining approval for the placement is set out in the Placement with Connected Persons Procedure. Where temporary approval is given to such a placement under the procedure, the carers will receive financial support on a regular basis. This may cover placements at very short notice.

In addition the child will have a placement plan which sets out the specific arrangements surrounding the child and the carers including the expectations of the foster carers and the support they can expect to receive to enable to fulfil their responsibilities for the child.

The assessment and approval process for family and friends who apply to be foster carers for a specific Looked After child will be similar to any other foster carer and include checks and references, however the assessment is focussed on meeting the needs of the specific child/children rather than generic issues. The assessment form is different from the mainstream fostering assessment and those carrying out the assessment should verify with the fostering manager the correct form. The timescales for the assessment are different where a child is already in the placement as indicated above at the top of this section. An information pack will be available to potential foster carers about the process and they will be given the name and contact details of the social worker from the Fostering Service allocated to carry out the assessment.

Once approved as foster carers, they will be allocated a supervising social worker from the fostering service to provide them with support and supervision; and they will receive fostering allowances for as long as they care for the child as a foster carer.

While the child remains a looked after child, as a foster carer, they will be expected to cooperate with all the processes that are in place to ensure that the child receives appropriate care and support, for example, contributing to reviews of the child's Care Plan, cooperating with the child's social worker and promoting the child's education and health needs.

Authority for day-to-day decision making about the child should be delegated to the carer(s), unless there is a valid reason not to do so.

A Child Arrangements Order is a Court Order which sets out the arrangements as to when and with whom a child is to live, spend time or otherwise have contact.

These orders replace the previous Contact Orders and Residence Orders.

A Child Arrangements Order may give parental responsibility to the person in whose favour it is made. Parental responsibility is shared with the parents.

Authority for day-to-day decision making about the child should be delegated to the carer(s), unless there is a valid reason not to do so.

Child Arrangements Orders may be made in private family proceedings in which the local authority is not a party nor involved in any way in the arrangements. However, a Child Arrangements Order in favour of a relative or foster carer (who was a 'Connected Person') with whom a child is placed may be an appropriate outcome as part of a permanence plan for a Child in Need or a 'Looked After' child.

The local authority may pay Child Arrangements Order Allowances to relatives or friends, unless they are a spouse or civil partner of a parent, with whom a child is living under a Child Arrangements Order. This is set out in paragraph 15 of Schedule 1 of the Children Act 1989,  however this is discretionary.

Special Guardianship offers a further option for children needing permanent care outside their birth family. It can offer greater security without absolute severance from the birth family as in adoption. The following individuals can apply to be a child’s special guardian if they are not their parent and are over 18:

  • They are already the child’s legal guardian;
  • The child lives with the carer because of a child arrangements order;
  • The child has lived with the carer for 3 of the past 5 years;
  • The carer is the child’s relative or a foster parent, and the child has been living with them for at least 1 year;
  • The carer has the agreement of anyone named in a child arrangements order as someone who the child will live with;
  • The carer has agreement of all the people with parental responsibility for the child;
  • The carer has the agreement of the local council, if the child is in care;
  • If the carer does not fit one of these descriptions, they will need to ask the court’s permission to apply.

A joint application can also be made. For further information and for forms please see: Becoming a Special Guardian.

Adoption is the process by which all parental rights and responsibilities for a child are permanently transferred to an adoptive parent by a court. As a result the child legally becomes part of the adoptive family.

An Adoption Order in favour of a relative or foster carer (who was a 'Connected Person') with whom a child is living may be an appropriate outcome as part of a permanence plan for a Child in Need or a 'Looked After' child.

Local authorities must make arrangements, as part of their adoption service, for the provision of a range of adoption support services. They then have to undertake assessments of the need for adoption support services at the request of the adopted child, adoptive parents and their families, as well as birth relatives. The support required is then set out in an Adoption Support Plan and this may include financial support.

Kinship Arrangements

The UK government has put into place three different visa routes for Ukrainians who wish to come or remain in the UK since the war in the Ukraine started. These are:

Private Fostering

If a child or young person is living with a Homes for Ukraine sponsor, is under 16 and the sponsor is not a close relative, this is a statutory private fostering arrangement. All private fostering responsibilities and procedures must be followed in these cases. See Section 4.2, Private fostering arrangements.

Please Note: These resources are being continually updated and so it is important that you seek the most up to date guidance when considering a kinship placement for a Ukrainian child or young person. Further advice can be found on Family Rights Group website and The Ukraine Advice Project UK.

Kinship Care: Statutory Guidance for Local Authorities sets out a requirement on Local Authorities to provide a Kinship Local Offer. Kinship Local Offers should be underpinned by the principle that support should be based on the needs of the child rather than merely their legal status. The Kinship Local Offer should provide kinship families with support to ensure that children do not become looked after, or remain looked after, longer than is needed.

See also Table 1: Entitlement to support by kinship carers and the child/ren in their care, under Children Act 1989 section 17 and for children looked after at pp. 33-34 of the statutory guidance.

The following areas summarise the support available to kinship carers.

The local authority should guide kinship carers to peer support groups and relevant training. Local authorities should collaborate with partner agencies and the voluntary sector to establish and improve access to this type of support.

Training can boost the confidence of kinship carers and equip them with skills and knowledge to provide high-quality care. For example, the training can include:

  • Information about different types of kinship care;
  • Knowledge about child development and how to manage challenging behaviours; or
  • Practical information on how to navigate the children’s social care system, register for a new school or how to access a GP.

There are three categories of payment, which may be considered. One or more of these may be applicable, depending on the particular circumstances of the case:

  1. Subsistence crisis (one-off) payments

    These should be used to overcome a crisis, following the best assessment that can be achieved in the circumstances;

  2. Setting-up

    These are for such items as clothing, furniture, or bedding. The social worker must be satisfied that the carers' financial position justifies the payment through a financial assessment. Assistance may be given subject to conditions, including repayment in certain situations. However, in most situations, it will be inappropriate for the Department to seek to recover money provided under these circumstances;

  3. Weekly living contribution

    It is possible for the local authority to make regular payments where family members or friends care for a child whether or not the child is not Looked After. Where regular payments are to be made, relative carers should be assisted to maximise their Income/Benefit as regular payments may adversely affect an individual's claim to income support.

    In all cases where regular financial support is agreed, a written agreement will be drawn up detailing the level and duration of the financial support that is to be provided, and the mechanism for review.

The following criteria will be applied to all such payments:

  • The purpose of the payments must be to safeguard and promote the welfare of the child;
  • As part of the assessment, a view should be taken as to whether the carers need financial support based on their reasonable requirements in taking on the care of the child;
  • There are no other legitimate sources of finance;
  • Payments will be paid to the carer, not the parents;
  • The payment would not place any person in a fraudulent position.

Local authorities and regional adoption agencies can apply for therapeutic funding for eligible adoptive, special guardianship order and child arrangement order families. Local authorities and RAAs must apply to the ASGSF within 3 months of assessing a family’s support needs. The Adoption and Special Guardianship Support Fund (ASGSF) is available to most children being raised under a Special Guardianship and Child Arrangement Order. This also includes children up to and including the age of 21, or 25 with an education, health and care (EHC) plan who:

  • Are living (placed) with a family in England while waiting for adoption;
  • Were adopted from local authority care in England, Wales, Scotland or Northern Ireland and live in England;
  • Were adopted from abroad and live in England with a recognised adoption status;
  • Were in care before an SGO was made;
  • Left care under a special guardianship order that was subsequently changed to an adoption order, or vice versa;
  • Are under a residency order or child arrangement order (CAO) and were previously looked after;
  • Were previously looked after but where the adoption, special guardianship, residency or CAO placement has broken down, irrespective of any reconciliation plans.

For more information and how to apply see: Adoption and special guardianship support fund (ASGSF) Guidance

Kinship Carers in the Workplace: Guidance for Employers sets out best practice for supporting kinship carers at work, including the right to be entitled to leave benefits similar to that of parents and adopters.

Kinship carers may need support with accommodation, as their homes may not be of sufficient capacity to take on the care of a child or possibly a sibling group of children.

Living in cramped conditions may add to the pressures of caring for a child. Housing authorities and registered social landlords should be engaged to ensure that their policies recognise the importance of the role performed by kinship carers, and that whenever possible kinship carers living in social housing are given appropriate priority to move to more suitable accommodation if this will prevent the need for a child to become looked after.

Local authorities have the power under section 17 of the 1989 Act to give financial support towards accommodation costs where they assess this as the most appropriate way to safeguard and promote a child’s welfare.

To support the educational attainment of children who left local authority care through special guardianship or child arrangements order:

  1. Virtual school heads have a statutory duty to promote the educational attainment of pupils who are no longer looked after because they are the subject of an adoption, special guardianship, or child arrangements order through the provision of information and advice to their parents, educators, and others they consider necessary;
  2. All maintained schools and academies must appoint a designated teacher, who has a leadership role in promoting the educational achievement of every previously looked after child on the school’s roll. This includes making sure that all staff have high expectations of their learning and understand the importance of involving the child’s parents or guardians in decisions affecting their child’s education;
  3. Previously looked after children attract Pupil Premium Plus funding, which is provided to help improve their education outcomes and close the attainment gap between them and their peers. It is paid to and managed by the school, with allocations based on the number of previously looked after children recorded in the school’s October school census return to the Department for Education;
  4. Previously looked after children have top priority in school admissions and should be placed in good or outstanding schools;
  5. Previously looked after children and those in formal kinship care arrangements are also eligible to be secured a school place through Fair Access Protocols.
    This is the mechanism which ensures that unplaced and vulnerable children who are having difficulty securing school places in-year are allocated one promptly.

The School Admissions Code provides that children being raised by family and friends carers under a Special Guardianship Order or Child Arrangements Order, who struggle to get a school place during the year, will be supported in finding one. 

In addition, Pupil Premium for permanently placed children (also known as Pupil Premium Plus) was introduced in 2014. Pupil Premium Plus is awarded in recognition that many adopted and permanently placed children need extra support in school because of the circumstances that led to them being placed into care, and later being adopted or being placed on a SGO or CAO. See Pupil Premium Overview.

Promoting the Education of Children with a Social Worker and Children in Kinship Care Arrangements: Virtual School Head Role Extension highlights the inclusion of children in kinship settings having access to the virtual school head program to continue to support their academic achievement.

The authority is under a duty to promote contact for all Children in Need, although this differs depending on whether or not the child is Looked After.

Where the child is not Looked After, we are required to promote contact between the child and their family 'where it is necessary to do so in order to safeguard and promote their welfare'. As part of the support arrangements, it may be identified that specific assistance is required to ensure that any such contact can be managed safely. If necessary, information will be made available to family and friends carers about local contact centres and family mediation services, and how to make use of their services.

Where a child is Looked After, we are required to endeavour to promote contact between the child and their family 'unless it is not practicable or consistent with the child's welfare'. The overall objective of the contact arrangements will be included in the child's Care Plan and the specific arrangements will be set out in the child's Placement Plan - see Contact with Parents/Adults and Siblings Procedure.

The Children’s Social Care National Framework: Statutory Guidance on the Purpose, Principles for Practice and Expected Outcomes of Children’s Social Care provides that this is the umbrella term for family-led decision-making fora, where a family network has all the resources, adequate preparation, relevant information, a safe and appropriate environment, and private family time to make a plan to response to concerns about a child’s safety or wellbeing. At pre-proceedings stage, successful family group decision making also includes having an independent coordinator. Family group decision making can take different forms; family group conference is one model, though the Department for Education does not prescribe a specific model.

A family network is described as a group of people close to a child, made up of relatives and also non-related connected people (where connected people has the same definition used in The Care Planning, Placement and Case Review (England) Regulations 2010 in addition to close family friends who have a connection with the child). A family network could include step-parents, siblings, aunts, uncles, cousins, grandparents, or close family friends.

See also Family Networks and Family Group Decision Making Procedure.

In public family proceedings, legal aid is available to prospective kinship carers, or kinship carers in public family law children’s cases under the Children Act 1989 and in related proceedings, where they have been joined as a party to proceedings by the court.

This includes where prospective kinship carers or kinship carers wish to make more permanent arrangements, for example, through a special guardianship order. This is subject to means and merits eligibility assessments.

In private family proceedings, legal aid is available for prospective kinship carers and kinship carers for special guardianship orders. This is also subject to means and merits eligibility assessments.

If a kinship carer wishes to discuss their matter with a legal aid provider, and explore their eligibility further you can refer them to the Find a legal aid adviser or family mediator tool which will assist them to find a provider in the area.

Where a family or friends carer is not satisfied with the level of support provided to enable them to care for the child, then they have access to the local authority's complaints process. Our aim would be to resolve any such dissatisfaction without the need for a formal investigation but where an informal resolution is not possible, then a formal investigation will be arranged.

The timescales and process are set out in the Complaints and Representations Procedure.

Addaction

Offers a range of support developed for families and carers affected by substance misuse.

Addaction website

Address: 67-69 Cowcross Street
London
EC1M 6PU

Tel: 020 7251 5860
Email: info@addaction.org.uk

Adfam

Works with families affected by drugs and alcohol, and supports carers of children whose parents have drug and alcohol problems.

Adfam website

Address: 25 Corsham Street
London
N1 6DR

Tel: 020 7553 7640
Email: admin@adfam.org.uk

Advisory Centre for Education (ACE)

Offers free independent advice and information for parents and carers on a range of state education and schooling issues, including admissions, exclusion, attendance, special educational needs and bullying.

Advisory Centre for Education (ACE) website

Address: 1c Aberdeen Studios
22 Highbury Grove
London
N5 2DQ

General advice line: 0808 800 5793
Exclusion advice line: 0808 800 0327
Exclusion information line: 020 7704 9822 (24hr answer phone)

BeGrand.net

Website offering information and advice to grandparents, plus online and telephone advice.

BeGrand.net

Helpline: 0845 434 6835

CoramBAAF

Supporting agencies and professionals who work with children and young people.

CoramBAAF website

Address: CoramBAAF
Coram Campus
41 Brunswick Square
London
WC1N 1AZ

Tel: 020 7520 0300
Email: advice@corambaaf.org.uk

Chat (Portsmouth)
Family Information Service
Chat Offers a wide range of free information on childcare, activities and services for families and children ages 0-19 years.

If you are looking for childcare, activities for children and young people, want to work in childcare or looking for information on parenting classes, family support, health and a wide range of other information Portsmouth Chat can help you.

Address: Portsmouth Chat
Central Library
Guildhall Square
Portsmouth
PO1 2DX

Tel: 023 9268 8830
Email: chat@portsmouthcc.gov.uk

Children's Legal Centre

Provides free independent legal advice and factsheets to children, parents, carers and professionals.

Children's Legal Centre website

Address: University of Essex
Wivenhoe Park
Colchester
Essex
CO4 3SQ

Tel: 012 0687 7910
E-mail: clc@essex.ac.uk

Child Law Advice Line: 0808 802 0008
Community Legal Advice - Education: 0845 345 4345

Independent Review Mechanism (IRM)

The Independent Review Mechanism (IRM) is a review process which prospective or existing foster carers can use when they do not agree with the qualifying determination given to them by their fostering service provider. The review process is conducted by a review panel independent of the foster service provider.

Address: Contract Manager
Independent Review Mechanism (IRM)
Unit 4, Pavilion Business Park
Royds Hall Road
Wortley
Leeds
LS12 6AJ

Independent Review Mechanism website

Tel: 0845 450 3956
Email: irm@irm.org.uk

Citizens Advice Bureaux

Helps people resolve their legal, money and other problems by providing free, independent and confidential advice through local bureaux and website.

Citizens Advice Bureaux

Department for Education

Lists details of telephone help lines and online services to provide information, advice and support on a range of issues that parents and families may face in bringing up children and young people.

Department for Education website

Family Fund Trust

Helps families with severely disabled or seriously ill children to have choices and the opportunity to enjoy ordinary life. Gives grants for things that make life easier and more enjoyable for the disabled child and their family.

Address: 4 Alpha Court
Monks Cross Drive
York
YO32 9WN

Family Fund Trust website

Tel: 0845 130 4542
Email: info@familyfund.org.uk

Family Rights Group (FGR)

Provides advice to parents and other family members whose children are involved with or require children's social care services because of welfare needs or concerns. Publishes resources, helps to develop support groups for family and friends carers, and runs a discussion board.

Family Rights Group (FGR) website

Address: Second Floor
The Print House
18 Ashwin Street
London
E8 3DL

Tel: 020 7923 2628
Advice line: 0800 801 0366
Email: advice@frg.org.uk

The Fostering Network

Supports foster carers and anyone with an interest in fostering to improve the lives of children in care. Publishes resources and runs Fosterline, a confidential advice line for foster carers including concerns about a child's future, allegations and complaints, legislation and financial matters.

The Fostering Network website

Address: 87 Blackfriars Road
London
SE1 8HA
Email: info@fostering.net

Tel: 020 7620 6400
Fosterline: 0800 040 7675
Email: fosterline@fostering.net

The Grandparents' Association

Supports grandparents and their families, especially those who have lost or are losing contact with their grandchildren because of divorce, separation or other family problems, those caring for their grandchildren on a full-time basis, and those with childcare responsibilities for their grandchildren.

The Grandparents' Association website

Address: Moot House
The Stow Harlow
Essex
CM20 3AG

Tel: 012 7942 8040
Helpline: 0845 434 9585

Welfare benefits advice and information: 0844 357 1033
Email: info@grandparents-association.org.uk

Grandparents Plus

Champions the role of grandparents and the wider family in children's lives, especially when they take on the caring role in difficult family circumstances.

Address: Grandparents Plus
18 Victoria Park Square
Bethnal Green
London
E2 9PF

Tel: 020 8981 8001
Email: info@grandparentsplus.org.uk

Mentor UK

Promotes the health and wellbeing of children and young people to reduce the damage that drugs can do to lives.

Mentor UK website

Address: Fourth Floor 74
Great Eastern Street
London
EC2A 3JG

Tel: 020 7739 8494
Email: admin@mentoruk.org

National Family Mediation (NFM)

Provides mediation services to support couples who are separated, and their children and others affected by this.

National Family Mediation (NFM) website

Address: 4 Barnfield Hill,
Exeter
EX1 1SR.

Tel: 0300 4000 636
Email: general@nfm.org.uk

Partners of Prisoners and Families Support Group

Operates helpline and provides a variety of services to support anyone who has a link with someone in prison, prisoners and other agencies.

Partners of Prisoners and Families Support Group website

Address: Valentine House
1079 Rochdale Road
Blackley
Manchester
M9 8AJ

Tel: 016 1702 1000
Offenders' Families Helpline Tel: 0808 808 2003
Email: info@prisonersfamilieshelpline.co.uk

Prison Advice and Care Trust (PACT)

Provides practical and emotional support to prisoners and to their children and families. The Kinship Care Support Service provides support and advice to family members and friends who care for children whose parents are in HMP Holloway.

Prison Advice and Care Trust (PACT) website

Address: Park Place
12 Lawn Lane
Vauxhall
London
SW8 1UD

Tel: 020 7735 9535

Prisoners' Families Helpline Tel: 0808 808 2003

Parents Against Drug Abuse (PADA)

Delivers support and services to the families of substance users, including a national helpline.

Parents Against Drug Abuse (PADA) website - to follow

Address: The Foundry
Marcus Street
Birkenhead
CH41 1EU

Phone: 015 1649 1580
National Families Helpline: 0845 702 3867

Parentline Plus

Provides help and support in all aspects of family life, including information, an online chat facility and a 24 hour helpline.

Family Lives website

Address: CAN Mezzanine 49-51
East Road
London
N1 6AH

Tel: 020 7553 3080
24hr Advice line: 0808 800 2222
Email: parentsupport@familylives.org.uk

TalktoFrank

The government's national drugs helpline which offers free confidential drugs information and advice 24 hours a day. Information and advice is also available via the website.

TalktoFrank website

24 hour advice line: 0800 77 66 00
Text: 82111
Email: frank@talktofrank.com

CoramVoice

Advocacy organisation for children living away from home or in need.

CoramVoice website

Address: Coram Voice,
Coram Campus,
41 Brunswick Square,
London
WC1N 1AZ

Tel: 020 7833 5792

Young person's advice line: 0808 800 5792
Email: info@coramvoice.org.uk

Young Minds

Young Minds Works to improve the emotional wellbeing and mental health of children and young people and empowering their parents and carers.

Young Minds website

Address: 48-50 St John Street
London
EC1M 4DG

Tel: 020 7336 8445
Parents helpline: 0808 802 5544

Last Updated: August 27, 2025

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